Refund policy

BSA Return & Refund Policy

We want you to be completely satisfied with your purchase. If you’re not, we offer a 30-day return policy from the date you receive your order.

How to Request a Return

To be eligible for a return:

  • Items must be unused, unworn, in original packaging, and in the same condition as received.

  • A receipt or proof of purchase is required.

To start a return, email us at josephrosalinda4@gmail.com.
Do not send items back without contacting us first.
Returns must be shipped to: 

If approved, we’ll send a return shipping label and instructions.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve it quickly.

Non-Returnable Items

We do not accept returns for:

  • Perishable items (food, flowers, plants)

  • Custom or personalized products

  • Personal care products (beauty/cosmetics)

  • Hazardous materials, flammable liquids, or gases

  • Sale items or gift cards

If unsure, contact us before returning.

Exchanges

To exchange an item, return the original and place a new order after your return is accepted.

European Union Customers

If shipping to the EU, you have a 14-day right of withdrawal. Items must be unused, with original packaging and proof of purchase.

Refunds

Once we receive and inspect your return:

  • If approved, a refund will be processed to your original payment method within 10 business days.

  • Bank and credit card processing may add extra time.

  • If you haven’t received your refund after 15 business days, contact us at josephrosalinda4@gmail.com.